We understand that productivity and
confidence in Avid products is vital to your business and that keeping
your Avid professional production systems operating at their best
isn't a luxury; it's a necessity! That's why Avid trains all of
our authorized support personnel in a total systems approach. This
method leverages our industry-leading expertise in Avid's multiple
product and platform development efforts, media asset management
and file sharing technologies.
Assurance offers software and application
support to help keep your system running, isolate hardware issues,
resolve software fixes, and help you fully utilize your application.
Benefits typically include:
Telephone Support from 9:00 AM - 9:00 PM EST in North America
Optional Avid Assurance 7|24 Telephone Support extends your
unlimited access to 24 hours a day, 7 days a week
Advanced Exchange and Preferred Pricing on qualified Avid
replacement parts. After diagnosing hardware failures, a support
representative will send the required Avid replacement part
via next-day delivery before you return the defective part,
minimizing system downtime. 24-hour turnaround in North America
Access to Avid's Web-based Knowledge Center for the latest
system techniques, technical notes and product news
Automatic software maintenance releases for operational enhancements,
minor new features, and bug fixes (where applicable)